Digitalization of governmental organizations: an empirical analysis of strategic aspects concerning human resources
Keywords:
Digital Transformation, Government Organizations, Organizational Digitalization, Organization’s Digital CultureAbstract
The worldwide transition to the digitalization of governmental entities signifies an increasing dependence of individuals on technology. This study examines the influence of strategic resources such as data literacy, collaborative skills, and digital trust within government human resources on digital culture, preparedness, and comprehensive digitalization. Despite extensive research on digitization inside governmental entities, little focus has been directed towards the influence of human resource strategic variables in cultivating digital culture and preparedness. The analysis of data from 257 government employees utilizing seM-Pls underscores the significant influence of data literacy and digital trust on the formation of corporate digital culture. Furthermore, it determines that digital culture and preparedness substantially influence digitalization initiatives. These findings not only augment our comprehension of digitalization within government but also corroborate established technology adoption theories. The report provides a pragmatic methodology for assessing digitalization performance, assisting policymakers and leaders in managing the intricacies of digital transformation. It emphasizes the significance of investing in human capital and cultivating a conducive digital environment. Ultimately, these initiatives are essential for governments to efficiently leverage digital technology, enhance service delivery, and meet the changing requirements of residents in a progressively digital landscape.
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